Return, Exchange & Store Credit Policy

At BARAS, every product is carefully selected, quality-checked, and packed before shipping. Many of our products may feature delicate fabrics, handcrafted details, embroidery, sequins, and other specialized techniques.

Please read this policy carefully before placing an order.

1. No Refunds

All sales are final. BARAS does not provide refunds.

Once an order has been delivered, customers will not be eligible for a refund to their original payment method.

Eligible products may be accepted for an exchange or store credit, subject to approval and the conditions stated in this policy.

2. How to Initiate a Return / Exchange

If you would like to request an exchange or store credit, please email us at barasheritage@gmail.com.

Please include the following information:

• Your order number
• Your name
• The reason for your return/exchange request
• Clear photographs of the product
• A clear video of the product, if requested

For damaged or incorrect products, please provide clear photographs and/or videos showing the issue. We also strongly recommend recording an unboxing video when receiving your order.

Please do not ship any product back without prior approval from BARAS.

3. Return Approval & Shipping Label

Once your return or exchange request has been reviewed and approved by the BARAS team, we will provide you with further instructions and a shipping label, where applicable.

After receiving the shipping instructions:

• Please pack the item securely in its original packaging, if possible.
• Ensure that all original tags, labels, and accessories are included.
• The product must be shipped back within 15 days of receiving return approval and shipping instructions.

BARAS reserves the right to cancel the approved return or exchange if the item is not shipped within the required timeframe.

4. Condition of Returned Items

To be eligible for an exchange or store credit, the item must be returned:

• Unused and unworn
• Unwashed
• Unaltered
• Free from stains, perfume, deodorant, makeup, or other marks
• With all original tags, labels, and accessories intact
• In its original condition
• Properly and securely packed

BARAS reserves the right to decline an exchange or store credit if the returned item does not meet these conditions.

5. After We Receive Your Return

Once we receive the returned product, it will be inspected by the BARAS team.

After the inspection is successfully completed, BARAS will provide, as applicable:

• An exchange with another product, subject to availability; or
• Store credit for the approved value of the returned product.

If the selected replacement product is higher in price, the customer will be required to pay the difference.

If the replacement product is lower in price, the remaining eligible balance may be issued as BARAS store credit.

Cash refunds will not be provided.

6. Damaged, Defective or Incorrect Products

If you receive:

• A damaged product
• A product with a manufacturing defect
• An incorrect product

please contact us at barasheritage@gmail.com within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs
• A clear video showing the issue

Once the issue is reviewed and approved, BARAS may provide:

• A replacement product, subject to availability
• An exchange
• Store credit

Refunds will not be provided.

7. Non-Exchangeable Items

The following items may not be eligible for exchange or store credit:

• Customized or personalized products
• Made-to-order products
• Products altered or tailored specifically for the customer
• Products marked as final sale
• Sale or clearance items, where stated
• Products that have been worn, used, washed, or damaged after delivery
• Products without original tags or packaging

The specific product page may contain additional exchange restrictions.

8. Color, Fabric & Handcraft Variations

Many BARAS products may feature handcrafted work, delicate fabrics, embroidery, sequins, prints, or artisanal techniques.

The following will generally not be considered defects:

• Minor color differences due to photography, lighting, or screen settings
• Natural variations in fabric texture or weave
• Minor irregularities associated with handcrafted products
• Slight differences in embroidery, sequins, beadwork, or print placement
• Minor variations in measurements

These characteristics may be a natural part of handcrafted and artisanal products.

9. Order Cancellations

If you wish to cancel your order, please contact BARAS as soon as possible.

Orders can only be cancelled before they have been dispatched.

To request a cancellation, please contact or email us at barasheritage@gmail.com.

Once an order has been dispatched, it can no longer be cancelled.

Customized, personalized, or made-to-order products may not be eligible for cancellation once production or processing has begun.

10. Refused or Undeliverable Orders

If an order is returned to BARAS because the customer:

• Provided an incorrect or incomplete address
• Refused delivery
• Was unavailable to receive the package
• Failed to pay applicable customs duties or import charges

the order will not be eligible for a cash refund.

Any additional shipping, handling, customs, or return-related charges may be deducted from the value eligible for store credit or exchange.

11. International Orders

International orders are not eligible for cash refunds.

Eligible international customers may request an exchange or store credit, subject to BARAS approval.

International customers may be responsible for:

• Shipping costs associated with the exchange
• Customs duties and import taxes
• Additional charges associated with sending the replacement product

Original shipping charges, customs duties, and import charges may not be issued as store credit unless BARAS determines otherwise.

12. BARAS' Right to Refuse a Return or Exchange

BARAS reserves the right to refuse a return, exchange, or store credit if:

• The product shows signs of wear or use
• The product has been washed, altered, or damaged after delivery
• Original tags or packaging are missing
• The returned item does not match the product originally shipped
• The item is returned outside the approved timeframe
• The product is not eligible for exchange
• The returned product does not meet the conditions of this policy

13. Contact Us

For return, exchange, store credit, or cancellation requests, please contact us at:

Email: barasheritage@gmail.com

Please include your order number in all communication regarding your order.

Important Notice

BARAS does not offer cash refunds.

Eligible items may be returned only after approval and may receive an exchange or BARAS store credit, subject to inspection and the terms of this policy.

By placing an order with BARAS, you agree to this Return, Exchange & Store Credit Policy.

BARAS reserves the right to update this policy at any time. Any changes will be posted on our website.