Privacy Policy

Baras (“we”, “us”) is a handcrafted textiles and accessories store based in India. We are committed to protecting the privacy of every customer who visits our site or places an order. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Contact & shipping details — name, email, shipping address, and phone number you provide at checkout.
• Order details — the items you purchase, quantities, and order totals.
• Payment information — payments are processed by Razorpay; we do not store your full card or banking details on our servers.
• Usage data — pages visited, device, and approximate location, collected through standard analytics and cookies.

How we use your information

• To process and ship your orders, and to send you order confirmations and updates.
• To respond to your questions and provide customer support.
• To prevent fraud and verify payments.
• To improve our products, site, and communications — only if you have opted in.

Payment processing

All payments are handled by Razorpay, our payment gateway. Your card and banking information is encrypted and transmitted directly to Razorpay; it never passes through or is stored on Baras servers. Razorpay’s privacy policy governs the handling of that data.

Sharing of information

We share your details only with the parties needed to fulfil your order — payment processors (Razorpay), shipping carriers, and email delivery services. We never sell your personal information to third parties.

Data retention

We keep your order and contact information for as long as needed to provide our services and meet legal or accounting requirements. You may ask us to delete your account data at any time, subject to these obligations.

Your rights

You may request access to, correction of, or deletion of the personal information we hold about you. To exercise any of these rights, contact us using the details below.

Cookies

We use cookies and similar technologies to keep your shopping bag in place, remember preferences, and understand how the site is used. You can disable cookies in your browser settings, though some features may not work as intended.

Security

We apply reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute protection.

Children’s privacy

Our site is not intended for children under 16, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The updated date at the top of this page reflects the most recent revision. Continued use of the site after changes indicates your acceptance of the updated policy.

Contact

For any privacy questions or requests, please reach out to Baras support through the contact details on our site.